Terms of Service

Terms & Conditions

Last Updated: [DATE]

Welcome to PetFit ("App," "Platform," "we," "us," or "our"), operated by Manayate ventures Private Limited a company registered under the laws of India, having its registered office at Gurgaon ("Company").

By downloading, installing, accessing, or using the App, you ("User," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the App.

1. Acceptance of Terms

1.1 By creating an account, browsing, or using any service on the App, you confirm that you have read, understood, and agree to these Terms and our [Privacy Policy], which is incorporated herein by reference.

1.2 We may update these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the revised Terms. Material changes will be notified via in-app notification or email.

2. Eligibility

2.1 You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to use the App.

2.2 By using the App, you represent that you are the lawful owner or authorized caretaker of any pet(s) for which you avail services.

3. Description of Services

3.1 [APP NAME] is a platform that connects pet owners ("Customers") with independent third-party service providers ("Vendors") offering pet care services, including but not limited to grooming, boarding, veterinary care, walking, training, and pet supplies (collectively, "Services").

3.2 We act solely as an intermediary platform facilitating connections between Customers and Vendors. We do notdirectly provide pet care Services and are not a party to any agreement formed between a Customer and a Vendor.

4. User Accounts

4.1 You must register for an account using accurate, current, and complete information.

4.2 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4.3 We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or abusive behavior.

5. Vendor Listings and Bookings

5.1 Vendors listed on the App are independent third parties, not employees or agents of the Company. Their qualifications, certifications, and service quality are their own responsibility.

5.2 We make reasonable efforts to verify Vendor credentials (e.g., licenses, background checks) but do not guarantee the accuracy, completeness, or currency of such information.

5.3 Bookings made through the App constitute a direct contract between the Customer and the Vendor. The Company is not liable for the performance, non-performance, or quality of Services rendered by Vendors.

6. Payments, Fees, and Cancellations

6.1 All payments for Services must be made through the App's designated payment gateway, unless otherwise stated.

6.2 Prices displayed are set by Vendors and may include applicable taxes and a platform service fee charged by the Company.

6.3 Cancellation and refund policies are governed by our [Cancellation & Refund Policy], which may vary by Vendor and Service type.

6.4 We are not responsible for any payment disputes arising directly between Customers and Vendors outside the App's official payment system.

7. User Conduct

You agree not to:

8. Pet Safety and Liability Disclaimer

8.1 You are solely responsible for disclosing accurate information about your pet's health, behavior, vaccination status, and any known aggression or medical conditions prior to booking a Service.

8.2 The Company is not liable for any injury, illness, loss, death, or damage suffered by your pet, any third party, or any property, arising from or in connection with Services rendered by a Vendor.

8.3 Any disputes, claims for damages, or liability arising from the actual rendering of pet care Services must be raised directly with the concerned Vendor. The Company may, at its discretion, assist in facilitating communication but assumes no liability.

8.4 In case of a medical emergency involving your pet, you must contact a licensed veterinarian or emergency animal care service immediately; the App is not designed or intended for emergency response.

9. Reviews and Ratings

9.1 Users may post honest reviews and ratings of Vendors based on genuine experience. We reserve the right to remove reviews that are fraudulent, defamatory, or violate applicable law.

10. Intellectual Property

10.1 All content on the App, including logos, trademarks, text, graphics, and software, is the property of the Company or its licensors and is protected under applicable intellectual property laws.

10.2 You may not copy, reproduce, distribute, or create derivative works from any part of the App without prior written consent.

11. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of such third parties.

12. Privacy

Your use of the App is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data, including data related to your pet(s).

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or Services obtained through it.

13.2 The Company's total aggregate liability, if any, arising out of or relating to these Terms or your use of the App shall not exceed the amount of platform fees paid by you in the [three (3)] months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, misuse of the App, or violation of any law or third-party right.

15. Termination

We reserve the right to suspend or terminate your access to the App at our sole discretion, with or without notice, for conduct that violates these Terms or is otherwise harmful to other Users, Vendors, or the Company.

16. Governing Law and Dispute Resolution

16.1 These Terms shall be governed by and construed in accordance with the laws of India.

16.2 Any dispute arising out of or relating to these Terms shall first be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator seated in Gurgaon, India. The courts at Gurgaon, India shall have exclusive jurisdiction for any matters not covered by arbitration or for enforcement of the arbitral award.

17. Grievance Redressal

In accordance with applicable Indian law, any complaints or concerns may be addressed to our Grievance Officer:

Name: Penny Munde Email: Penny@Manayateventures.com

18. Contact Us

For any questions regarding these Terms, please contact us at:

Email: PetFit.Support@manayateventures.com

Phone: 8130666920

By clicking "I Agree" or continuing to use the App, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.